Refund policy

Trade returns and refunds This policy applies to purchases from Remax Auto Electrical made for business purposes. For a return, cancellation or a problem with your order, email tom@vintage-spares.com with your order number, Remax part number, quantity and a description of the issue. Request a confirmation email and return instructions before sending goods. Returns sent without confirmation may take longer to process. Unwanted items Eligible unwanted items may be returned within 30 days of receiving them. They must be unused, complete and resaleable, with their original packaging undamaged. We cannot refund unwanted goods that are used, incomplete or not resaleable, or whose original packaging is missing or damaged. You pay the return postage and remain responsible for loss or damage until we receive the goods. Pack them securely and do not put tape on branded boxes. We recommend a tracked, insured service and keeping proof of posting. We will confirm receipt and refund the purchase price within 30 days of receiving goods that meet these return conditions. Where a refund is issued and handling has reduced the goods' value, we may deduct that reduction. Made-to-order and cut-to-size items, including cable and pipe, cannot be returned as unwanted items. Damaged or faulty items Contact us as soon as possible about delivery damage and provide photographs of the goods and packaging. Faults reported within the warranty period require testing to confirm the fault and identify possible repairs. We cover the return postage to our warehouse during that period. If no fault is found, or the fault is not covered by the manufacturer's warranty, including wear and tear, you are responsible for the costs we incur. Consumable items are not covered by a manufacturer's warranty unless their product page states otherwise. We can replace consumables only if they become faulty within the first 30 days. Cancellations You may cancel for a full refund at any time before we dispatch your order. Email us as soon as possible. After dispatch, the return conditions above apply. Include a copy of your invoice or packing slip with any return, clearly identifying the items returned. If you do not have it, email us for instructions. Your applicable statutory rights are unaffected.